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Customer Service (Member Relations) Intern

Intern / Student, Full-time · Munich

About us
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At InterNations, we’re dedicated to making expat life a great experience! With more than 3 million members in 420 cities around the world, regular local events, interest-based groups, and useful information, InterNations is the biggest global network for people who live and work abroad. What started as an idea over ten years ago is now changing the lives of expats and global minds around the world each and every day. With a team from around 40 countries, we believe in the benefits of international experience, cultural exchange, and the power of bringing people together. Together we’re constantly growing and learning, coming up with new ways for our members to feel more at home, meet other international people, and enjoy their stay abroad.

We offer:
  • 28 paid vacation days + special paid leave
  • conveniently located office
  • regular team events and trips
  • Albatross Membership for team members and their partners
  • XING Premium membership
  • training sessions, team library, cross-departmental projects & exchanges
  • support with visa application
  • in-house yoga and German classes, discounts for gyms and a tae kwon do studio

At InterNations, you’ll be working in a friendly atmosphere geared to bring out your creativity and independence. With our flat organizational structure, you’ll have a lot of room to pursue your own ideas. If you’re a working parent, you’ll find the flexibility you need to support your work-life balance. Start your work week off on the right foot with a weekly team breakfast and get your creative juices going with a free flow of coffee. When inspiration strikes, bounce around new ideas over a game of table football. And as we value building strong connections between our team members, you can look forward to a regular lunch lottery, language tandems, and an annual team-building activity.
About the Role
Ever wonder what it takes to keep a social network up and running? As part of the Member Relations Team, you’ll be the interface between the people who use InterNations, and the developers that create it. The Member Relations Team helps the rest of the company to understand our members’ perspective, and are advocates for member experience.

The team is the gateway to our network, reviewing all incoming applications against our membership criteria. You will also respond to questions about how to get the best from InterNations — it could be as simple as a forgotten password, or something tricky like a bug on the site. With on-the-job training and email templates, you’ll be able to answer all questions that come your way!

As a Customer Service (Member Relations) Intern at InterNations, you will:
  • review membership applications
  • support members experiencing technical difficulties
  • answer questions about how to use the website
  • collect member feedback to share internally
  • act as administrators for our online forums
  • draft measures to improve customer loyalty and engagement to drive growth

You meet the following requirements:
  • university student of any field of study
  • the internship is a compulsory part of your course of studies
  • availability for 6-12 months starting in December 2018
  • ability to work independently; reliable and motivated
  • very good to fluent written and spoken English
  • experience abroad and cross-cultural proficiency desired 
  • practical experience with MS-Office and Internet applications
  • interest and fascination for Web 2.0 applications and social communities

Are you the right one for the job?
Then send us your application (CV and cover letter) today!

Please note: We can only accept applications from those who must complete an internship for a minimum of 6 months as part of their degree.

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Your Application to InterNations

Thank you for considering employment opportunities at InterNations. Please fill out the following form. In case you are experiencing problems with the document upload, email your CV and cover letter to internations-jobs@m.personio.de.

Please upload any documents that you want to include with your application. CV and cover letter are required. The files have to be uploaded at once, which can be done by selecting the files while holding the "ctrl" key (Windows) or the "cmd" key (Mac).
In order to upload multiple files, please select them in one go by using the CTRL key on Windows or the CMD key on Mac.